For assistance relating to your trading account, SJenie, CDS account ortransactions, please contact our CustomerService (CSR) or your respective Dealer's Representative (DR). Whencontacting us regarding an account-related issue, please provide sufficientinformation to allow us to verify your identity and assist you promptly.

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MFA is an additional security feature that requires you to verify your identity using two or more authentication factors when accessing your trading account. Push notification will be used as main authentication method in SJenie.

If you have forgotten your User Name, you can retrieve it onlinethrough the SJenie login page by selecting the “Forgot Password”option and following the instructions provided. Alternatively, please our CSR forfurther assistance.  

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Click “Forgot Password” on the SJenie login page and follow the instructions to reset your password. If you are unable to reset your password, please contact our CSR for further assistance.

Your Login ID may be temporarily suspended after 3 consecutive unsuccessful login attempts or due to security controls. Please contact our CSR to verify your account and request for your account to be reactivated.

Please check that you are using the correct Login ID and password and that your internet connection is stable. If the problem persists, please contact our CSR for assistance.

After logging in to SJenie, select Password/PIN to change your password. Please ensure that your new password must meet the required security criteria with the instruction listed.

Please check your Inbox, Spam or Junk folder. If you still do not receive the email, please ensure that your registered email address is correct and contact our CSR for further assistance.

If you have changed your mobile device, you may need to re-register or activate MFA on your new device. Please contact our csr if you require assistance with the re-registration process.

Please ensure that your mobile device has an active internet connection and that notifications are enabled for SJenie. If the issue persists, please contact our CSR for further assistance.

Log in to SJenie and select the Trading function. Select the relevant counter, enter the quantity and price, and submit your Buy or Sell order. You will be asked to enter your 6 digitsTrading PIN to confirm the order. Please review your order details carefully before confirming the transaction.

If you are already logged in to SJenie**,** click “Password/PIN”, then select “Forgot PIN” to reset your Trading PIN by following the instructions. Alternatively, you may contact our CSR to reset your Trading PIN. For security purposes, verification may be required before the PIN can be reset.

You can check your order status through the Order Status/Order Book section in SJenie. The status will indicate whether your order is pending, partially filled, filled, cancelled or rejected.

Yes, subject to the order status and applicable Bursa Malaysia trading rules. Select the relevant order and use the “Revise/Cancel” function.

After logging in to the SJenie Trading Hall, you can change the setting from Normal Board Lot to Odd Lot under the Quote Screen.

An order may be rejected for various reasons, including insufficient available limit to purchase shares, incorrect order details, price or quantity restrictions, trading suspension, or other applicable trading rules. Please check the rejection reason displayed in SJenie for more information.

Trading hours are determined by Bursa Malaysia and may be subject to change. Please refer to the latest trading hours published by Bursa Malaysia.

You can check your CDS account details by logging in to the MyBURSA platform and selecting CDS eServices, or via the Bursa Anywhere app. Alternatively, you may also contact our CSR for further assistance.

Share transfers are subject to Bursa Malaysia CDS procedures and the applicable transfer requirements. Please contact our CSR for the relevant forms and procedures.

Please contact our CSR to verify the status of your CDS account and obtain the necessary instructions to reactivate the account, where applicable.

You may open a trading account with SJ Securities by downloading the relevant account opening forms in our website. You will need to complete the forms together with the required supporting documents and email to csr@sjsec.com.my. Alternatively, you may visit our office to obtain and complete the account opening forms with assistance from our staff.

The required documents may vary depending on the type of account. Generally, individual applicants are required to provide valid identification documents and other information required for account opening and regulatory purposes.

The processing time depends on the completeness of the application and supporting documents, as well as the necessary verification and approval process.

Yes. A Central Depository System (CDS) account is required to buy and sell shares on Bursa Malaysia. Your CDS account is linked to your trading account.

You need both a CDS account and a trading account to trade shares.

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You may deposit funds into your trading account using the online transfer or direct bank in into SJ Securities account. Please ensure that all payments are made from your own bank account and not from any third-party account.

For further assistance on depositing funds into your trading account, please contact our Customer Service or your Dealer’s Representative (DR).

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You may submit a withdrawal request through your respective Dealer’s Representative (DR).

Processing time depends on the verification of your request, settlement status and the applicable banking process. Please contact our CSR if you require an update on your withdrawal request.

Withdrawals are generally subject to SJ Securities' applicable procedures and account verification requirements. For security reasons, third-party withdrawals may be restricted.

Log in to SJenie and select Portfolio to view your current shareholdings and relevant portfolio information.

Your contract notes will be sent to your registered email address. Please check your Inbox, Spam or Junk folder to find your contract notes.

Please check your internet connection and try refreshing the page or logging in again. If the issue continues, please contact our CSR and provide the relevant error message or screenshot so that we can assist you.

Please use the latest version of a supported web browser, such as Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari. For the best experience, ensure that your browser is updated to the latest available version.

For security purposes, your session may expire after a period of inactivity. Simply log in again to continue using SJenie.